Refund policy

Unfortunately, due to food safety considerations and our position as a small business, we are not able to accept returns or give refunds for non-defective products like the big billion-dollar companies can. We're always happy to listen to feedback as to what you didn't like about the product so we can continue making improvements, so please let us know what didn't work for you! We have a patch notes system so that we can make constant improvements and upgrades according to your thoughts, so we'd love to hear what you have to say.

Due to restrictions on the third party programs we use, once an order's label has been printed and is being readied for fulfillment, it is no longer possible to modify the order in any manner, including cancellations.

Please let us know through our support email at shop@viteramen.com within 30 days of delivery if you've received a defective product for a refund or replacement.