VTuber Support Page – Vite Ramen

Got questions about your VTuber Merch Order?

Start a chat with us in the chat box at the bottom left of the page. 

PLEASE NOTE THAT IF YOU CHAT AFTER HOURS IT WILL CREATE AN EMAIL TICKET, WHICH CURRENTLY HAS SOME ISSUES.

READ BEFORE USE:

There are some emails that are having difficulty receiving our response emails! If you are not receiving responses from us, then this will be a good way to get updates, as our email may not be reaching you.

While this is a live chat, it is not necessarily instant. Messages will be logged in our email system and we will be doing our best to get back in touch with you in the case of a chat being dropped, but please otherwise come back during our active hours!

If you have a YUZU ORDER

OR

If you have a SHOTO ORDER

Please note that we will not be able to provide updates at this time. We are currently trying to solve the complex legal frameworks behind taking custody of in-progress shipments and other related matters. We are going back and forth with a lawyer, and once we're able to get this solved, we'll be able to give a better update.

_____________________________

If you have an AMALEE ORDER

OR

If you have a BAO ORDER

We will do our best to track things down for you! Please provide your order #, email address used when placing your order, and any other relevant info in your message!

------

Active hours will be:

March 20th: 1PM PST to 7PM PST
March 21st: 1PM PST to 7PM PST
March 22nd: 1PM PST to 7PM PST
March 23rd: OFF
March 24th: OFF
March 25th: 1PM PST to 7 PM PST
March 26th: 1PM PST to 7PM PST
March 27th: 1PM PST to 7PM PST
March 28th: OFF
March 29th: OFF
March 30th: OFF
March 31st: OFF
April 1st: 1PM PST to 7PM PST
April 2nd: 1PM PST to 7PM PST
April 3rd: 1PM PST to 7PM PST
April 4th: 1PM PST to 7PM PST
April 5th: 1PM PST to 7PM PST