Got questions about your VTuber Merch Order?
Live chat is currently not available, please send us an email shop@viteramen.com
Be sure to include your order number, the shop you're emailing about, and as MUCH detail as possible so we can help as smoothly as possible.
Start a chat with us in the chat box at the bottom left of the page.
PLEASE NOTE THAT IF YOU CHAT AFTER HOURS IT WILL CREATE AN EMAIL TICKET, WHICH CURRENTLY HAS SOME ISSUES.
There are some emails that are having difficulty receiving our response emails! If you are not receiving responses from us, then this will be a good way to get updates, as our email may not be reaching you.
While this is a live chat, it is not necessarily instant. Messages will be logged in our email system and we will be doing our best to get back in touch with you in the case of a chat being dropped, but please otherwise come back during our active hours!
If you have a YUZU ORDER
OR
If you have a SHOTO ORDER
Please note that we will not be able to provide updates at this time. We are currently trying to solve the complex legal frameworks behind taking custody of in-progress shipments and other related matters. We are going back and forth with a lawyer, and once we're able to get this solved, we'll be able to give a better update.
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OR
If you have a BAO ORDER
We will do our best to track things down for you! Please provide your order #, email address used when placing your order, and any other relevant info in your message!
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Active hours will be: